Shipping Policies:
Dash-Camera.com & Stuntcams.com products are shipped worldwide with US Priority mail. All US shipments are billed a flate rate of $8.95 for shipping and handling, plus $.75 per additional item. Overnight shipping is available with all shipments by request only. Rates start at $25.00 and go up from there depending on the weight of the order. International shipments are also charged an additional 15% which will be added to the final charge. Stuntcams is not responsible for lost or stolen packages. Insurance on all packages is optional at an additional charge and must be requested by the customer at the time of ordering. All packages will go out the same or next day unless the item is out of stock or on backorder. Parts damaged in shipment are the responsibility of StuntCams, and a claim will be filed. If your ordered product(s), are damaged during shipment, you must contact us so we can file a claim within 7 days. Packages damaged in shipment must be saved along with packing material until carrier can inspect the package.
Return Policies:
Warranty claims, product returns, and/or incorrect orders or shipments, must be addressed as follows: Opening or installing a product from StuntCams, you agree to terms and conditions of warranties and policies of StuntCams. StuntCams must be notified within 24 hours of receipt of shipment, and prior to installation, of any damages or discrepancies to your shipment. Products will not be accepted for returns after installation, except for warranty issues as stated in our LIMITED WARRANTY. You must have a proof of purchase and be the original purchaser. You must contact StuntCams for a (RMA), Return Merchandise Authorization, number to return any products. The RMA number must be clearly marked on outside of package. Our quality department will determine approval/disapproval after close inspection of returned part(s). All returns must be packaged carefully. Customer is liable for product damaged in shipping due to inadequate packaging. Shipment will be rejected if sent freight collect. StuntCams is not responsible for freight charges on returns. Approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Items returned that were abused will have to be approved by our warranty department for exchange. If we no longer carry the item that was returned due to a manufacturer defect, we will send a working comparable new or refurbished item of our choice. Shipping is always non-refundable. All returns must be made within 30 days of the purchase date. The date of the purchase is the starting date for all orders. Purchases made directly from ebay or ebay stores will require a positive feedback by the customers if everything by StuntCams was attempted before the return/exchange occurred.
Restocking Fee:
All returns for refund are subject to a 15% restocking fee. Items returned that were used and or abused will have to be approved by our returns department for exchange and a 15%-100% restocking fee could be assessed if the product can not be restocked as brand new. No restocking fee applies on exchanges or store credit if the merchandise has not been used. These fees apply unless the item is defective or damaged, you receive the wrong item, or the fee is prohibited by law.
Missing Item or Damaged Product Fee:
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Limited Warranty:
Opening or installing a product from StuntCams, you agree to terms and conditions of warranties and policies of StuntCams. All equipment carries a 6 month replacement warranty from date of purchase against defects in workmanship and materials. You can purchase an extended warranty on all of our products. StuntCams is not responsible for improper installation, modification, power spikes, or misuse of products. Corrosion due to improper care or salt spray in snow or beach areas is not covered. Approved warranted items will be replaced immediately with the same merchandise, or similar item of our choice. Purchaser assumes all liability for using these products in compliance with all applicable state and federal laws regarding surreptitious audio and or video recording or monitoring.
Contact Us:
Email: sales@dash-camera.com
Phone: 616-980-0093
Corporate Headquarters:
StuntCams
12177 Reyburn St
Sparta, MI 49345
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